Last Updated: 10th Feb. 2022
We are a wellness company. Our services offer communication between other supporters (Helping Hands) and related self help content. When you use these services, you’ll share some information with us. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information. That’s why we’ve written this Privacy Policy.
This Privacy Policy is incorporated by reference into our Terms of Service. So, please make sure that you have read and understand our Terms of Service (https://www.justinapp.com.au/terms-and-conditions).
All individuals whose responsibilities include the processing of any information relating to an identified or identifiable natural person (“Personal Information”) on behalf of JUSTIN through Hecktown Pty Ltd are expected to protect that data by adherence to this Privacy Policy.
Information We Collect
There are two basic categories of information we collect:
Information you choose to give us.
Information we get when you use our services.
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up an account or log into our services using 3rd party accounts such as Google and Facebook, so we need to collect a few important details about you, such as: a unique username you’d like to go by, a password, an email address, gender, city of user and age. We may also ask you to provide us with some additional information, such as profile pictures, a name, your current or other useful identifying information.
It probably goes without saying: When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular video, or reached out to a supporter. Here’s a fuller explanation of the types of information we collect when you use our services:
Usage Information.
We collect information about your activity through our services. For example, we may collect information about how you interact with our services, how often you use our services.
Content Information.
We collect profile picture, name, email, city, gender, age and audio or video recordings that are created by you and your Helping Hand.
Device Information.
We collect information from and about the devices you use. For example, we collect:
information about your hardware and software, such as the hardware model, operating system version, language, battery level, and time zone; information from microphones, and whether you have headphones connected; and information about your wireless and mobile network connections, service provider, and signal strength.
Camera and Photos.
You may use the camera for interacting with supporters or to update your profile picture.
Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services such as keeping you logged in, having the correct time zone for class schedule and reminder notifications.
Log Information.
We also collect log information when you use our website. That information includes, among other things: details about how you’ve used our services.
Device information.
Such as your web browser type and language. Access times. Pages viewed.
IP address. Identifiers associated with cookies or other technologies that may uniquely identify your device or browser. Device type such as iOS or Android etc Pages you visited before or after navigating to our website.
How We Use Information
What do we do with the information we collect? We provide you with features that we relentlessly improve. Here are the ways we do that:
Develop, operate, improve, deliver, maintain, and protect our products and services.
Send you communications, including by email and app notifications. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you. Monitor and analyze trends and usage.
Personalize your services. Enhance the safety and security of our products and services. Verify your identity and prevent fraud or other unauthorized or illegal activity.
Use information we’ve collected from cookies and other technology to enhance our services and your experience with them. Enforce our Terms of Service and other usage policies.
How We Share Information
We may share information about you in the following ways:
With your selected supporters. Information about how you have interacted with our services, and other information that will help users understand your connections with others using our services. Any additional information you have directed us to share.
We may share your information with the following third parties:
With service providers. We may share information about you with service providers who perform services on our behalf.
With business partners. We may share information about you with business partners that provide services and functionality.
With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to: Comply with any valid legal process, governmental request, or applicable law, rule, or regulation. Investigate, remedy, or enforce potential Terms of Service violations. Protect the rights, property, and safety of us, our users, or others. Detect and resolve any fraud or security concerns. With third parties as part of a merger or acquisition. If Hecktown Pty Ltd gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
Third-Party Content and Integrations
Our services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services.
Bases for using your information
Your country only allows us to use your personal information when certain conditions apply. These conditions are called “legal bases” and we typically rely on one of four:
Contract.
One reason we might use your information is because you’ve entered into an agreement with us. Legitimate interest. Another reason we might use your information is because we have—or a third party has—a legitimate interest in doing so.
Consent.
In some cases we’ll ask for consent to use your information for specific purposes. If we do, we’ll make sure you can revoke your consent in our services or through your device permissions. Even if we’re not relying on consent to use your information, we may ask you for permission to access data like contacts and location.
Legal obligation.
We may be required to use your personal information to comply with the law, like when we respond to valid legal processes or need to take action to protect our users.
Your right to object
You have the right to object to our use of your information. Contact us at hello@justinapp.com.au for any data you want us to delete or not use.
Revisions to the Privacy Policy
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).
